Question 1

Can I cancel my order?

Accepted Answer

We completely get it, we change our minds too! While we wish that we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Question 2

What is the Shipping Policy?

Accepted Answer

How do I know if my package has been shipped and on its way?

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment.

Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.

Help! I only received part of my order, is the rest on its way?

The rest of your order is on its way! Win Win Health ships many orders in multiple packages. If you ordered a made-to-order item(s), generally the ready to ship products will ship out first so that you avoid waiting on those items that are already in our fulfillment center.  Made-to-order items are many times also split in multiple shipments if they have different crafting times so you get your threads as soon as they are made!

Do you refund shipping fees?

Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process:

1) Contact our Customer Care team

2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.

Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.

I received a damage item. What do I do?

To report a damaged item, please use the following process:

1) Contact our Customer Care team

2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.

Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.

Overnight Shipping - Orders placed before 1PM PST will be shipped same business day via 1-business day overnight shipping. If placed after 1PM PST, orders will ship on the next business day.

Overnight Shipping + Saturday Delivery - Must choose Saturday delivery at checkout on Friday in order for your order to be delivered on Saturday. This is a premium service.

In-Transit Time - Starts when your order has been shipped, and does not include standard processing time of up to 2 business days. Business days do not include Saturdays, Sundays, or US Holidays.

Free Shipping Promotion - Orders must equal or exceed the amount shown after all discounts and coupons have been applied to qualify for the promotion.

DHL Express Shipments - DHL Express shipping methods do not include Duties or Taxes. Duties and Taxes are subject to being collected at the time of delivery by the carrier. Additionally, DHL Express Overnight shipments placed for Canada will only ship via Overnight if placed before 4PM EST. If placed after 4PM EST, orders will ship on the next business day.

Question 3

What is the Return Policy?

Accepted Answer

Free Exchanges within 30 days for all Orders in USA

ART OF CARE wants you to be Happy with your Purchase, if you do not have a Big Smile as a result of your Purchase, then please Return your item(s) within 30 days from the Date of Purchase, for a Full Refund. 
If you choose to Exchange an item.  We will Gladly offer you Free Exchanges within 30 Days, or a Store Credit.
Sorry, No Returns or Exchanges are eligible, after 30 days from the Date of Purchase.
In order to ensure a quick Refund or Exchange, items must be unworn, unwashed, undamaged, unused, and with all Original tags attached. 
Please note that Shipping Charges are not reimbursed.
For International Customers, if you encounter delays with your Purchase clearing customs in a timely manner, you may contact Customer Service to obtain approval for a late Return.  If your item does not fit the above criteria we will not be able to accept it and it will be returned to you.

How to Ship:

To Ship an item back to ART OF CARE, simply pack your item and Invoice into any box or envelope
For Priority Shipping, simply pack your item and Invoice into a USPS Priority Envelope or Box and affix a Mailing Label.  You can acquire a Mailing Label online at www.usps.com or in any local Post office.  To mail your package, you can:
a) Schedule a free pickup with your regular mailman.  (Your mailman will usually take your package even if you haven't scheduled a pickup).
b) Simply drop your package in a mail drop box, for smaller packages that fit.
c) Drop your package off at the post office.
Once your Return is received and inspected by our staff (usually within 72 hours of receipt), we will process your Refund and automatically apply a credit to your Credit Card or original method of payment within 7 days.  Please note that depending on your Credit Card company, it may take an additional 2-10 business days after your Credit is applied, for it to post to your account.

FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Can I cancel my order?

What is the Shipping Policy?

What is the Return Policy?